HyperChat Data Retention Schedule
Proposed default retention periods, subject to the order, legal obligations and completed professional review.
Chat transcripts and consented leads
Proposed default: 12 months after creation, unless the customer deletes or exports them sooner or selects a different documented period.
Webhook delivery records
Proposed default: 90 days for troubleshooting and retry evidence. Customer webhook endpoints remain until disabled or the project is deleted.
Support tickets
Proposed default: 24 months after closure, longer only where needed for a live dispute, security matter or legal obligation.
Agency authority and deployment audit
Proposed default: seven years after the related client engagement or agency account ends, because these records evidence permission, review and deployment decisions.
Billing and tax records
Retained for the period required by applicable accounting and tax law. Payment-card data remains with Stripe.
Deletion safeguards
Automated destructive retention is intentionally disabled until the schedule is approved and customer export/deletion procedures have been tested. Backups expire on their provider lifecycle and are not restored except for disaster recovery.
Version: 18 July 2026 · Operator: Clone Centre Ltd, England and Wales company 16536248.