HOME / COMPARE / HYPERCHAT VS CHATBASE
The honest comparison

HyperChat vs Chatbase.
Credits vs flat.

Same category — a chatbot trained on your website. Different billing philosophy: Chatbase meters message credits and charges $1,188 a year to take its badge off. HyperChat is £49 flat, everything in. Here's the maths.

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THE SHORT ANSWER

Chatbase's Hobby plan is $32/mo for just 500 message credits, Standard $120/mo for 4,000, auto-recharge $40 per 1,000, and removing its branding costs $1,188 a year — as of July 2026. HyperChat Live is £49 flat with 5,000 answers and your own branding included. Chatbase wins on model choice; HyperChat wins on price and simplicity.

01 // Scenario maths

5,000 answers a month.
Two very different bills.

The scenario: a UK business website answering around 5,000 visitor questions a month, with its own branding. All Chatbase figures as of July 2026, per chatbase.co/pricing.

THE CHATBASE RECEIPT
Standard plan · 4,000 credits$120/mo
Auto-recharge · next 1,000 credits$40/mo
Remove Chatbase branding ($1,188/yr)$99/mo
Monthly total≈ $259
In pounds, roughly~£205/mo

HOBBY'S $32 BUYS JUST 500 CREDITS · USD BILLING

~£156 LESS / MONTH
THE HYPERCHAT RECEIPT
HyperChat Live — everything included£49.00/mo
5,000 AI answersINCLUDED
Your own brandingINCLUDED
Monthly total£49.00
If you hit 5,000SAFE PAUSE · £0

≈ £1,872/YEAR SAVED AT THIS VOLUME

Even at Chatbase Hobby's tiny 500-credit allowance, you're paying $32 + $99/mo-equivalent to de-brand ≈ £104 — for one-tenth of HyperChat's included answers, at over twice the price.

02 // Side by side

Line by line.

HyperChat £49 Chatbase
Trained on your website ✓ ~60 seconds, done for you ✓ You assemble the sources
Monthly allowance 5,000 answers, flat 500–12,000 credits by tier, then auto-recharge
Own branding ✓ Included $1,188/yr extra
AI model choice Tuned for you ✓ Several models to pick from
Data source types Your website, tuned simply ✓ Files, text, sites, many connectors
Billing currency GBP, UK invoices USD
Automations Signed webhooks, API, Zapier/Make/n8n API + integrations by tier
Beyond the limit Safe pause, no bill shock Auto-recharge keeps billing
03 // Keeping us honest

Where Chatbase genuinely
wins.

Chatbase is a good product. Two things it does better than us today:

Model choice

Chatbase lets you pick between several underlying AI models per bot. If experimenting with models is part of the fun — or the requirement — that's a real strength we deliberately don't offer: HyperChat tunes the model for you so answers stay grounded.

Ecosystem breadth

More source types, more connectors, a longer track record and a big user community. If your knowledge lives across twelve systems rather than one website, Chatbase's plumbing is broader. Ours is simpler because a website is quite enough for most businesses.

04 // The part we're proud of

Where HyperChat
now wins.

Honesty cuts both ways. Three things your HyperChat bot does that a Chatbase bot doesn't:

It exams itself before launch

Every build sits a pre-flight exam: ten questions drawn from your own website, judged for groundedness, plus five adversarial probes (injection, jailbreak, price-fishing). Your portal shows the score — "your bot passed 9/10 checks" — before a single visitor chats. No assembling sources and hoping.

It never invents an answer

Runtime guardrails screen every message for prompt injection before it costs a token, and when confidence is low the bot says so and offers to take the visitor's details instead — a dead end becomes a lead. It will not make up your prices, hours or policies.

It improves itself, not your workload

Visitors rate answers 👍/👎. Unanswered questions are clustered into a "content gaps" list in your portal — type the answer once, it's in the knowledge base instantly, no rebuild, no credit meter ticking. A weekly email digest rounds up gaps, leads and your bot's score.

05 // Questions

Switching, and other
questions.

Is HyperChat cheaper than Chatbase?
At meaningful volumes, clearly. Chatbase Hobby is $32/mo for only 500 credits; Standard $120/mo for 4,000; auto-recharge $40 per 1,000; de-branding $1,188/yr. HyperChat is £49/mo flat with 5,000 answers and your own branding included. Figures as of July 2026, per chatbase.co/pricing.
Where does Chatbase beat HyperChat?
Honestly: more AI model choices, a bigger ecosystem of data-source types and integrations, and a longer track record. Tinkerers who want to swap models and wire many sources will enjoy it.
Aren’t both just "trained on your website" bots?
Same category, different philosophy. Chatbase is a capable DIY toolkit: assemble sources, pick models, watch a credit meter. HyperChat is done-for-you simple: paste your URL, the bot builds in about 60 seconds, and everything is included in one UK-priced £49.
How do Chatbase credits compare to HyperChat answers?
Chatbase meters message credits per AI response, with costs varying by model; HyperChat counts one answer per bot reply and includes 5,000 a month. On Chatbase Standard you’d auto-recharge at $40 per 1,000 beyond 4,000 — HyperChat never meters beyond the allowance; the bot pauses safely at 5,000.
Can I switch from Chatbase to HyperChat?
Yes, in minutes. Build your HyperChat bot from your website URL (free, no card), preview it, then swap the Chatbase embed script for the HyperChat one. Nothing to migrate — the bot trains from your live site. Cancel Chatbase at period end and pocket the difference.
Does HyperChat use the same AI models as Chatbase?
HyperChat uses production-grade AI (our subprocessor register lists the inference providers) but doesn’t expose model picking — the tuning is done for you so answers stay grounded in your website. If choosing between models yourself is the appeal, that’s a genuine Chatbase strength.

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THE £49 ALTERNATIVE

Same website. Same questions. A fifth of the bill.

Build your bot free in 60 seconds and compare the answers yourself. No card, no credit meter.

Build my chatbot · free